According to Article 9 of the Law of Ukraine "On Protection of Consumer Rights", you have the right to exchange or return goods within 14 days from the date of purchase (not counting the day of purchase).

Important:

• The product must not be used.
• Save the presentation, labels and seals of the product.
• Keep the receipt.

Some products are not subject to exchange/return:

• Socks.
• Gloves.
• Products that have seals (for example, a chest strap or strap for it).

Here are some tips to help you exchange or return an item:

• Contact the seller with a clearly formulated claim.
• Provide the product in the same condition in which you purchased it.
• Write a statement about the exchange/return of the product (according to the sample that the seller can provide you).
• Keep copies of all documents related to the exchange/return of the product.

Remember: you have the right to exchange or return a quality product within 14 days.